Headteacher: Mr S. Jackson

Telephone:

01993 842502

School Administrator

Office email:

office@carterton.school

Postal address:

Carterton Primary School

Burford Road

Carterton

Oxfordshire

OX18 3AD

Chair of Governors: Mr N. McWilliams 

Please see the Governance page for full contact details for the Chair of Governors. 

Ridgeway Education Trust

Carterton Primary School is part of the Ridgeway Education Trust, a company limited by guarantee, registered in England and Wales. 

Registered Office Address: Ridgeway Education Trust, Didcot Girls’ School, Manor Crescent, Didcot, OX11 7AJ

Telephone: 01235 812092

Company Number: 8104201

The RET ICO registration number is: Z3293338

Complaints

It is in everyone’s interest that concerns, and complaints are resolved at the earliest possible stage. Many issues can be resolved informally, without the need to use the formal stages of the complaint’s procedure.

A concern can be made in person, in writing or by telephone and in most cases the class teacher will receive the first approach.  If the concern is not handled to the satisfaction of the person who has raised the issue, then the Headteacher can be contacted. 

It is to be hoped that most concerns can be expressed and resolved on an informal basis. Where informal attempts have been unsuccessful in resolving a complaint, the complaint will be handled in accordance with the Ridgeway Education Trust (RET) Complaints Procedure. 

The RET Complaints Procedure can be found here. A paper copy can be provided on request, please ask at the school office or email: office@carterton.school 

Complaints can be made in person, in writing or by telephone by contacting the RET Governance Team, either by email: governance@ridgewayeducation.com or by telephone: 01235 814444.

Should you wish to use our complaints form, please download a copy by clicking here and return the completed form to the RET Governance Team at governance@ridgewayeducation.com.